At Harte we are committed to providing a high quality of service to our customers and to the continual improvements of our processes. When an order is placed with us, the customer has certain needs and expectations which we believe to be:
- The order will be carried out fully and correctly first time.
- The order will be completed in the timescales agreed between us when the order was placed.
- That material specifications agreed with the customer will not be changed without consultation prior to delivery.
- We will communicate openly and freely with the customer regarding the order.
- Queries and problems will be dealt with courteously, quickly and effectively.
- Comply with statutory legislation and regulations as determined at contract review
We shall endeavour to ensure that these needs and expectations are determined, and fulfilled in every instance.
To achieve this, we have reviewed and documented the way in which we provide our services to ensure that managers and staff understand our customer’s needs and expectations as well as our own aims and objectives, and are able to work consistently to our operational standards and the requirements of our Clients. Each Employee is committed to providing a quality of service, believing it to be in the best interests of our customers, our business, and each of us as individuals.
To ensure the effectiveness of our Quality Management System, we undertake at least annually a review from which we prepare an Annual Plan, which sets out our broad strategy for Safety, Environment and Quality, and identifies specific objectives we wish to achieve within the planning period. We address issues such as present and future customer requirements, service levels, communications, operational improvements, relationships with our suppliers, and the resources required to maintain and improve our Management Systems.
Where appropriate we detail how our objectives will be achieved and how progress will be monitored and reviewed.
Subsequently, where discrepancies are identified between planned and actual results, we will investigate these and put appropriate corrective or preventive actions into place.
In order to provide additional customer confidence, our management and operational systems are designed and documented to meet the requirements of ISO 9001:2015 Quality Systems and are verified by a third party who is approved by the department of trade and industry to assess our systems and issue our certificate of registration.
Through these systems and verifications, we trust you will find our levels of service to be what you have every right to expect.
Our general strategy for managing our quality system is defined in our Management System, a copy of which is available upon request.
The System will be reviewed at least annually or as and when changes are made. This will also form part of the management review meeting, attended by designated personnel.
Signed
Pat Harte
Managing Director